The Head of App Support is responsible for overseeing the support team that handles technical issues, troubleshooting, and customer inquiries related to an application. They ensure smooth app functionality, resolve user-reported bugs, and work closely with the development team to implement improvements. This role involves managing support tickets, analyzing common issues, and optimizing customer service processes. Strong problem-solving skills, leadership, and technical expertise are essential. They also monitor performance metrics, provide training to support staff, and ensure timely resolution of critical issues. Their goal is to enhance user experience, maintain app stability, and drive continuous improvement in support operations.